When did you last check under your carpet?

Bansky street cleaner – Chalk Farm, London

It’s not that unusual for people to cry when they work with me.  Stopping the daily busy-ness and task-focused activities to pause, reflect and to think well can often bring things to the surface that people hadn’t noticed were there.  Our always-on and busy lives lead us to sweep things under the carpet and carry on with an “it’s all fine” and “I’m fine” face on.  Sometimes a client’s upset is “normal level” upset, sometimes it’s a symptom of medically-recognisable anxiety for which they need different help than I can provide.  And when I say anxiety, don’t picture “jibbering mess, barely able to function”.  Instead picture the reality which is genuinely what’s in front of me – capable, confident leaders who are very skilled at what they do and who are able to hide their anxious turmoil REALLY well.

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Literally Headless

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I read a great story by Doug Shaw yesterday (http://stopdoingdumbthingstocustomers.com/communication/what-did-you-do-before/) which really resonated with me.

The last few weeks have been really busy. Preparing to handover my old job, getting ready for new life, attending a couple of fantastic coaching courses, organising the kids’ birthday parties, the usual household stuff, oh, and the draw of the phone, as Doug so poignantly wrote about, constantly there with the many channels and so much great content to read!

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