The brilliance of life — when you know what to look for

I’m writing today with an offer. An offer to shift your perspective around the human experience of this thing we call our life. On the other side of that shift is everything we’ve been looking for.

River - Content at the bottom - apparent reality. Programming in the middle represented as a sandbank - stories, concepts, beliefs. True Nature at the top - the source of infinite potential and creativity.

This image is a useful way to see where I’m inviting you to look. Most of us have grown up entirely focused in the content of experience — what’s going on in this apparent reality in front of us. Then some people might move into therapy, counselling and coaching which encourage the exploration of the programming — why is this happening, where did that belief come from. I’m pointing you to true nature as the source of all of life, the real ‘you’ behind the imagined ‘you’. read more

A new year, a new decade – no should’s

Image of water with a quote about not needing to celebrating new year in any particular way. No rights and wrongs. What happens is what happens.

We’ve constructed new year’s eve on 31st December.

But what if you’re Jewish or Chinese or Pagan?

Then we’ve constructed the idea of new year as a time for reflection, for celebrating or mourning what’s passed, for looking ahead to what’s next.

What if we knew that we didn’t have to do any of it? read more

Don’t reject the ego

In attempts to become enlightened, the ego can become the enemy. Something to be pushed out, got rid of. There’s another way.

Two men wrestling head to head.

Ego. Not the source of our self-confidence or self-esteem. In fact it diminishes our innate brilliance.

Ego. A collection of thoughts, some curated in your life, some inherited from past generations. A repetitive thought process which highlights only the ones which conform to the story we’ve been told and tell about ourselves. read more

Psychological safety : we have a choice

Psychological safety was researched for many years before it hit the headlines with Google’s Project Aristotle. In asking “what makes an effective team?” the key enabling factor was psychological safety. But we have a choice — we can create psychologically safe environments with or without effort. What do you choose?


HT for the image : https://coetichr.com/psychological-safety-people-science/

Definition : Psychological safety is “a belief that one will not be punished or humiliated for speaking up with ideas, questions, concerns or mistakes.”

I’m sure you’ll have been in a conversation or a meeting at some point in your life where you wondered whether to speak up, whether to ask the question, whether to offer the idea you had, whether to say I don’t know, or whether to say it didn’t work. read more

Heart-led leadership : what does this mean?

In business — and in life — we have increasingly lived in our heads, operated from our conceptual intellectual mind. This can of course be incredibly useful to turn ideas into things and practical application but it’s not the full picture and over-use of it has led to us being off-balance. Now there is a groundswell towards heart-led leadership. But what does this mean?


Anhata — Heart Chakra —this chakra signifies the state of freshness that appears when we are able to become detached and to look at the different and apparently contradictory experiences of life with a state of openness. Photo credit https://theyogahub.ie/open-your-heart-chakra/

I was working with a client the other day and a theme came out of the session. We’d talked about organisational purpose, culture development, HR policies and leadership of self. The theme that emerged through all of it was that — unless underpinned by heart — none of them would get traction.

An organisation without a heart-led purpose will be blown by the wind, attracted by bright and shiny deals that may or may not be successful. They might strike lucky but, if there’s no heart behind it, success won’t last as the cracks start to show in relationships founded only on profit. A race to the bottom. Soulless. Unfulfilling. read more

Emotions : conditioned to find a cause

From a young age we’re taught our experience can’t just be experienced. There must be a cause. Here I explore how we got here and why it trips us up.

I see it from raising my own kids. When they were babies and were crying – poop, food, burp, sleep checks all done – still crying. What’s wrong? What’s the problem? How do I fix this?

Already assuming there was a problem with this experience of crying. With a small baby you can’t tell if there’s a ‘real’ problem or not, they obviously can’t tell you. Sometimes there is — maybe the onset of an illness, or reflux, or… — but sometimes there isn’t. They were just crying. read more

Wellbeing: what’s not working?

Last night a group of coaches, HR pros and leaders gathered in the pretty town of Castle Donnington to talk about wellbeing and explore what’s not working, why are the figures going up, what is needed? All facilitated by Debbie Leafe using Nancy Kline’s Thinking Environment.

The group

In the context of the work I do with clients – reconnecting them to their innate ability for connection, clarity and calm – this session was important to me, both to give our delegates an experience of those innate qualities on the day, but also for them to explore what wellbeing really means and what really needs to happen. read more

Self Care Week 2018 : don’t make it another “should”

I saw a tweet recently from someone whose goal is to “drink more water”. This is the world we live in now….. a world where we don’t prioritise our own needs, not even our most basic need to stay hydrated!

It might just be me but I find this incredibly sad and I hear my internal voice of desperation asking “what on earth are we doing??”.

I also wonder how many people find expectations of self-care just another stress to add to the pile of other things “I’m not good enough at”.

It’s all with good intention but it’s not getting to what really needs to be got at.

Yes, look after ourselves better but not in this way.

Not when looking after our own health is a to-do list or goal.

I have a lot of time for you Michelle Obama (assuming she actually said these words in the quote!) but self-care can’t be attached to a “we need to” i.e. “we should”. Anything along those lines is a force, a push, a cajole, a tell, an expectation that’s being put on us from outside of us, a standard that if we fall short we’re rubbish (and then we give up).

Yes, look after ourselves better but not when we believe we have an important role to play in getting things “right” with our health and wellbeing, because the more we do this the more we get in our own way.

Layering our thinking and piling expectations into our heads only takes us further away from our innate wellbeing that we already have inside us; in all of us. It takes us away from letting our system right itself, which it does all the time if we stop meddling.

Instead, when we drop all that thinking, looking after ourselves becomes the most obvious thing to do. Anything else just looks bonkers! And we don’t need someone outside of us to tell us what to do or how to do it.

 

If you’d like to talk more about what this means for you just get in touch.

 

 

 

 

Mapping the Employee Experience : #EX at #LearnConnectDo

I’m delighted to host this post from Lara Plaxton who’s co-facilitating the next Learn > Connect > Do on 14th June with Garry Turner.

Employee Experience is a new concept in the world of work so if you want to be ahead of the game and learn more: read on and book on!

Over to Lara…

In preparation for this month’s Learn > Connect > Do session, it came to light that whilst there’s lots of information out there on Employee Experience, it’s often quite theoretical and not practical. In our session, we will run an interactive workshop where we’ll consider the employee experience, map out journeys, create personas and run a design-thinking exercise to find solutions to some of the pain points in your workplaces. So ahead of this, we thought we’d share some thoughts on how to understand employee experience better through mapping journeys.

Firstly, before we approach employee experience its important to point out that this should not be viewed in isolation. Systems thinking is an approach to ‘seeing’ things in a holistic way to understand how everything is connected and interdependent on each other within a system. If we view an organisation as a system, then we start to become interested in the various components that make up that system – the stakeholders, processes, technology etc. It makes us think differently. A useful model in this respect is the Service Profit Chain Model:


https://hbr.org/2008/07/putting-the-service-profit-chain-to-work

This annotated version of the chain highlights both employee and customer satisfaction as the focus areas of both Employee and Customer Experience because these are the points where an emotional response is experienced and so these are critical components in the chain.  Their connection and interdependency with each other means they mustn’t be designed in isolation or without consideration of how they impact each other.

If you fundamentally believe in this chain as a route to success then you’re off to a strong start when it comes to Employee Experience.

Employee Experience is often confused with employee engagement or as an extension of the employee lifecycle but Employee Experience has User Experience at its core and, with the influence of Customer Experience which established itself first, we can define Employee Experience as the emotional connection between employees and the organisation from the first touchpoint with an organisation – before even thinking of applying for a role – through to the post-employment relationship. Employee Engagement on the other hand is a symptom of what your Employee Experience is like.

So, how do you go about understanding the Employee Experience in your organisation? There are various methods ranging from mapping journeys to developing personas through to analysing the emotional connection at every interaction. This includes human, digital, environmental, cultural and structural interactions where ‘moments of truth’ may occur or ‘pain points’ are highlighted that allow for deeper understanding of how someone feels at that point given their critical nature.

Here is an example of a Customer Experience journey which represents a useful way of documenting the various touchpoints, how the user thinks and feels at that point through to ideas for improvement.


https://www.visual-paradigm.com/guide/customer-experience/what-is-customer-journey-mapping/

This example is useful because it doesn’t just map out the touchpoints, it also includes how people think and feel which can be understood  through feedback surveys but also through behavioural analytics.  This insight then then forms the basis for idea generation – best done through collaboration from various departments and stakeholders to create potential solutions.

It can be helpful to map out the full employee journey at a high-level and it is also important to break this down into specific activities / transactions such as recruitment, onboarding, training etc so you can analyse the emotional responses of users as they go through these experiences. That specific activity must then be viewed within the context of the whole experience – and then within the wider system so you can consider how it might impact the Customer Experience. Constantly diving down into the detail and coming back up to the macro view to test the interdependencies and connections.

Developing personas (creating a fictional character of a ‘type’ of user) is a valuable tool in appreciating the various perspectives of an experience and to differentiate or personalise the experience for different users.

With the theory and context from this post as a backdrop, we’re looking forward to getting into the practical realities of the Employee Experiences of the Learn > Connect > Do delegates’ workplaces, using these mapping exercises and running a mini-hack to create innovative solutions.  we can’t wait!

If you’ve not already, book here!  And we look forward to seeing you there!!.