Why people disengage

First day in the new job….
I’ve never been responsible for so much before. I wonder what the new boss will be like.
Better make a good impression or they’ll think they’ve made the wrong hiring decision. Better make a good impression or they’ll think I’m no good at my job.
Must look like I know what I’m doing and what I’m talking about. I’m meant to be in charge of all this. Must look like I know what I’m doing and what I’m talking about. I’m meant to be in charge of this department.
OK, let’s do this. OK, let’s do this.
[Step into the office, shoulders back, head up, eye contact, confidently greeting people] [Steps into the office, looking around]

Is he here yet?

[Conversations in flow – listening deeply] [Conversations in flow – speaking passionately]
Wow I’m learning loads. Wow I know more than I realised, and he seems to be really listening. This is going well!
I have so many questions. These questions are really getting me thinking. I love this!
These people really know their stuff. I feel like I know my stuff even better than I did before this conversation!
They seem so engaged with what they’re doing and keen to change things for the better. I love this job and this new boss seems great!
I’d better show that I know stuff too [adds knowledgeable stuff to conversation]. And he has insights to add. That’s so useful to have a new perspective.
A few months later…..
[Amount of knowledgeable stuff added to conversations grows….] [Amount of knowledgeable stuff added to conversations is dropping, confidence is dropping]
Hey, I’m doing great!   Look at all this stuff I know now. I’m not sure I’m as good at this as I thought I was.
I can add so much to conversations. I don’t feel I can share anything he doesn’t already know.
I have so many ideas.  I’m thriving on sharing them with everyone! I don’t know where to take this next.  I can’t get a word in edgeways anyway.
6 months later….
I get all this now. I’ll wait to be told.
I’ve got a clear plan of what we need to do and how we’re going to get there. It’s always his opinion first so no point thinking first.

 

Why is this person saying this again? We went over this already? If he’d only listen he’d hear what I’m really saying. He doesn’t get it. He doesn’t care what I have to say.
I asked for that last week. What are they doing? What’s the point, it won’t be exactly what he wants anyway.
I have this amazing idea – I’ll go and tell the people who need to make it happen. It must be done yesterday! Instructions received.   Robotic task-completion mode engaged.
Nobody has anything to say around here. …..
I wish people would just get on and do instead of seeking permission from me! Given he knows it all I need to check this first or it’ll be wrong.
Why does nobody interact in our meetings or bring ideas?

It’s like they’ve all just disengaged.

…..

We’re taught our whole lives – from school and through work – to show our brilliance.  Have the ideas.  Show you know things.  Demonstrate capability.  Do stuff and do it well and quickly.

All through school, university and work we’re rewarded and praised for knowing and doing. read more

The Rebel Playbook : A Book Review

I’ve just finished reading my pre-release copy of the Rebel Playbook and wanted to pen a few words to share my thoughts so that you can choose if you’d like to read it when it’s released on 23rd Feb this year.  You can pre-order it now though – here or (currently at a reduced price) here.  First up, I want to say that I have no association to Debra or Glenn so this review isn’t a “helping mates out” thing.  I bought a pre-order copy, as anyone could do if they spotted the tweets promoting it.  Full disclosure though – they did send me some Haribo!  Which swiftly went to the kids 🙂  And a second book by way of apology because my copy was delayed. read more

When teams really thrive

I read this article tonight.

Possibly the most common situation at any level of leadership : Overloaded leaders because half their time is spent solving problems that aren’t theirs to solve. Resulting in teams who don’t believe they’re capable because every time the leader solves for them it tells the team they can’t. read more

#CIPDOD15 Aligning Org Capability and Culture to the Org Plan

Inji Duducu, Group People Director of Benenden.

Talking about using Appreciative Inquiry to identify the org’s true values, and developing engagement and comms strategy to sustain commitment across the org.

Benenden is a healthcare provider (mutual, not-for-profit) – they’re a single product, single price healthcare provider.  80% of spending member funds is finding a fast route to diagnosis via private.  Do lots of cataracts, varicose veins,… and offer helplines at a single flat rate at £8.45 a month with no restrictions – the most under-priced product ever!  And available for corporate schemes 🙂 read more

Ignore Poor Performance at your Peril!

How often have you seen or heard this?

They’re just no good at their job, I keep having to pick up the slack?  I haven’t got time to do my own work because they’re incapable of doing their’s.  If only they could sort it out we’d all be better off.  I don’t even know why they’re still here – they don’t contribute anything. read more

What if there was no money?

“I’d like a Ferrari and a mansion without having to pay anything for them” was my son’s proclamation tonight which led on to his question of “why do we have money?”.

Money

So I talked about how things evolved from bartering with goods, to coins and then the economy as we know it today (or at least in my simplistic understanding of it). read more

#CIPD14 – Managing Strategic Change While Developing a Passionate HR Team

Graham Salisbury from ActionAid UK talking to us about this – what went well and what was a challenge.

Context of the org in the past – 200 staff with 60% turnover(!), inadequate HR governance, poor payroll controls, scrutiny from Border Agency over work permits, lack of leadership in HR (team of 5) and no time to do anything except transactional basics. They were hidden away at the back of the office and the team didn’t welcome visits unless appointments had been made! One of their big challenges has been lack of clarity over the focus of the charity and the direction they want to take. read more

Coaching at Work

Final session for me at the L&D Show with David Clutterbuck. Which coaching techniques help improve business performance.

Not easy to put financial numbers against benefits but it’s seen that colleagues who experience more coaching and mentoring –
– feel more engaged
– will stay with their employer longer (a third more people stay)
– understand how what they do fits with the strategy and the difference they can make
– knowledge is transferred and retained better within teams
– organisational reputation because there are open conversations about whats going on read more

Fun’s not just for the fun of it!

So first session today at the CIPD L&D Show and I’ve chosen to come to the Science of Happiness: motivating and inspiring individuals, teams and orgs with Stephanie Davies, Director & Founder of Laughology.

Who loves a really good laugh? It’s good for us on many levels and Stephanie focuses on laughter and happiness. read more