#CIPDOD15 Aligning Org Capability and Culture to the Org Plan

Inji Duducu, Group People Director of Benenden.

Talking about using Appreciative Inquiry to identify the org’s true values, and developing engagement and comms strategy to sustain commitment across the org.

Benenden is a healthcare provider (mutual, not-for-profit) – they’re a single product, single price healthcare provider.  80% of spending member funds is finding a fast route to diagnosis via private.  Do lots of cataracts, varicose veins,… and offer helplines at a single flat rate at £8.45 a month with no restrictions – the most under-priced product ever!  And available for corporate schemes 🙂 read more

Ignore Poor Performance at your Peril!

How often have you seen or heard this?

They’re just no good at their job, I keep having to pick up the slack?  I haven’t got time to do my own work because they’re incapable of doing their’s.  If only they could sort it out we’d all be better off.  I don’t even know why they’re still here – they don’t contribute anything. read more

In a crisis

In a crisis we come together.

While standing on the train station this morning, waiting for the fast train to London with all the regular commuters, the silence was deafening. Everybody was so separate. So isolated. So absorbed in their own world.

It felt desperately alien to me and I wanted to talk to someone – anyone – to create some human connection. read more

Threats everywhere!

“When your own life is threatened, your sense of empathy is blunted by a terrible, selfish hunger for survival”
Yann Martel, Life of Pi.

If you swap the word “life” for –
“ego”
or “job”
or “performance appraisal rating”
or “hierarchical position
or “share of the budget”
or “pay rise”….. read more

Does it matter?

David D’Souza’s post the other day (http://ddsouzadotcom.wordpress.com/2014/04/23/the-productivity-problem/) got me thinking……

Last week my husband was away with work so it was me and the kids for a few days on our own.  Things ticked along nicely.  Yes, they argued sometimes, or course, but mostly things ran pretty smoothly and we had a good time together. read more

Throw out the trash

Inspired by Neil Morrison’s recent post on why HR should hate change (http://change-effect.com/2014/03/24/why-hr-should-hate-change-just-a-little-bit-more/), it reminded me of a true change story I heard a couple of weeks ago from someone from a large organisation.

This is the story from her persepctive….. read more